Shipping & Delivery Policy

We’re committed to getting your order to you as quickly and smoothly as possible. Please review the information below for details about processing, shipping, tracking, and delivery.

Order Processing

Orders are typically processed within 2–4 business days, Monday through Friday, excluding holidays.

Please note that processing time is separate from shipping transit time. Your delivery timeframe begins once your order has been dispatched.

Shipping Options & Delivery Estimates

Canada & United States

Estimated delivery is 7–14 business days after dispatch.

International Orders

We ship to selected international destinations. Shipping rates are calculated at checkout based on your destination and package weight.

Estimated delivery is 7–21 business days after dispatch.

Please note that all delivery timeframes are estimates and are provided in business days. Actual delivery times may vary due to carrier delays, customs processing, peak holiday seasons, weather, or other circumstances outside our control.

Order Tracking

Once your order has shipped, you’ll receive a shipping confirmation email with a tracking link.

Please allow 24–48 hours for tracking information to appear or update in the carrier’s system.

International Shipping, Customs & Duties

We ship to selected international countries. Available destinations and shipping options will be displayed at checkout when you enter your shipping address.

International orders may be subject to customs duties, import taxes, or other fees when they arrive in your country. These charges are the responsibility of the customer.

We do not control or determine these fees. If you’re unsure about potential charges, we recommend contacting your local customs office before placing your order.

We are not responsible for delays caused by customs clearance.

Shipping Address & Delivery Issues

Please make sure your shipping address is complete and accurate before placing your order.

We are not responsible for failed or delayed delivery resulting from an incorrect or incomplete shipping address provided at checkout.

Tracking Shows "Delivered" but You Haven't Received Your Order

If your tracking information shows that your package was delivered but you cannot locate it, please:

1. Allow up to 24 hours after the delivery scan, as carriers may occasionally mark packages as delivered before the actual delivery is completed.
2. Check with household members, neighbors, building management, or your front desk.
3. Check common areas around your delivery location.
4. Contact the carrier directly using your tracking number for additional delivery information.

If you still cannot locate your package after completing these steps, please contact us within 3 business days of the delivery scan. Include your order number and tracking information so we can assist with an investigation and, when appropriate, help initiate a carrier claim.

Delivered but Not Received Claims

If tracking confirms that your order was delivered but you did not receive it, you must contact us within 3 days of the delivery scan.

Claims reported after this period may not be eligible for investigation, replacement, or refund because carriers may have limited ability to verify delivery details after that time.

Please understand that replacements or refunds are not guaranteed. Any resolution will be determined on a case-by-case basis based on the carrier’s findings and product availability.

Questions About Shipping?

If you have any questions about your order or this Shipping & Delivery Policy, please contact us at:

support@themusicmagnets.com