Returns & Refund Policy

We want you to be happy with your purchase. If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible so we can review the issue and help make it right.

Returns & Eligibility

We accept returns for damaged, defective, or incorrect items within 14 days of delivery.

Outside the European Union, we do not accept returns for change of mind, ordering the wrong item, or simply no longer wanting the item.

If we request that an item be physically returned, it must be returned in the same condition in which you received it, including:

• Unused
• With original tags, where applicable
• In its original packaging
• With proof of purchase or order information

We will provide return instructions only after your return request has been reviewed and approved.

How to Request a Return

To request a return, contact us at support@themusicmagnets.com within 14 days of delivery.

Please include:

• Your order number
• The email address used at checkout
• A brief description of the issue
• Clear photos of the item and packaging
• A video showing the issue, if applicable

Providing clear photos or video helps us evaluate your claim and resolve it as quickly as possible.

Damaged Packages & Unboxing Videos

We strongly recommend recording a continuous unboxing video when opening your package, especially if the outer packaging appears damaged, crushed, torn, opened, or otherwise unusual.

If your package arrives visibly damaged, please take photos of the package before opening it and record the unboxing process.

An unboxing video can provide important evidence of the package’s condition when it was received and may be requested when reviewing a damage claim.

Important: An unboxing video is strongly recommended but is not necessarily required for every damage claim. We review damage and delivery issues on a case-by-case basis based on the available evidence.

If Your Item Is Damaged, Defective, or Incorrect

Please inspect your order as soon as you receive it and contact us promptly if:

• Your item arrives damaged
• The item is defective or does not work as intended
• You received the wrong item
• Your package appears to have been damaged during delivery

Please do not use or alter a damaged or defective item before contacting us, as this may make it more difficult to evaluate the issue.

Return Approval & Shipping

If your return is approved and we require the item to be sent back, we will provide a return shipping label and instructions explaining where and how to return the item.

Do not send an item back without contacting us first. Unauthorized returns may not be accepted.

Please also do not send returns directly to our supplier or any address other than the return address provided by us.

Non-Returnable Items

Certain products may not be eligible for return due to their nature, including:

• Perishable goods
• Custom or personalized products
• Certain personal care or hygiene products
• Hazardous materials
• Flammable liquids or gases
• Gift cards

Sale items may also be non-returnable unless otherwise required by applicable law.

If you are unsure whether your item is eligible for a return, please contact us before sending anything back.

Exchanges

We do not typically process direct exchanges.

If you need a different item or size, the fastest option is to request a return for the original item (if eligible). Once the return is approved, you can place a new order for the item you want.

European Union — 14-Day Right of Withdrawal

If your order is being shipped to a country within the European Union, you may have the legal right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable consumer protection laws and the applicable exceptions.

Returned products should be in the same condition in which you received them, including being unworn or unused, with tags where applicable, and in their original packaging.

This section does not limit any mandatory consumer rights you may have under applicable law.

Refunds

Once we receive a returned item, if a physical return is required, we will inspect it and notify you whether your refund has been approved.

If your refund is approved, the refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at support@themusicmagnets.com.

Questions About Returns?

If you have any questions about this Returns & Refund Policy or need help with an order, please contact us at: support@themusicmagnets.com